[Labtools 27-3165] End of startup status: LOW

Hello dear Pynq community,

I am currently trying to program the zynq on Pynq-Z2 via JTAG with the pins available on JP3 and a Xilinx platform USB cable.
In vivado labs I am able to connect correctly to the zynq via auto connect, but when I try to program the device using my bitstream I get the following error :
[Labtools 27-3165] End of startup status: LOW

Which as I understood means that the DONE pin R11 does not go high at the end, and that the zynq is not programmed. I am not using or redefining the R11 pin in my design to my knowledge.

Can somebody help me to solve this error in order to be able to program the zynq via JTAG please ?

Best regards

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